Returns & Exchanges

At Twillory, we want you to look and feel your best, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our streamlined process ensures that finding your perfect fit is completely hassle-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Choose Your Option

  Select whether you would like to exchange your item for a different size or color, receive store credit, or get a refund to your original payment method.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided and securely pack your items in their original packaging or a similar mailer.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location; once our warehouse receives and inspects the items, we will process your refund or exchange within 5-7 business days.